To return an item, please contact our Customer Care Team by phone at 800-227-1314 or by e-mail CUSTOMERSERVICE@IMPRESS.COM and reference "Impress Online Return".
Our current hours of operation are Monday - Thursday 8:30 am - 5:00 pm and Friday 8:30 am - 1:00 pm EST (excluding holidays).
A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment used to make the purchase.
Shipping costs are refunded on damaged or defective products only. If you are returning an item because it is damaged or defective, please see our Damaged or Defective Product section below.
Software refunds will only be issued when the software is returned in its original sealed packaging.